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We work to deliver impact globally, and aim to do so in a safe and accountable manner.

We welcome your feedback and complaints - opinions, concerns, compliments, grievances. You can also report negative interactions with our work, or with our staff, partners, and representatives.

Countries and regions where we work


  • Burkina Faso/Sahel
  • Burundi
  • Democratic Republic of Congo
  • Ethiopia
  • Kenya
  • Malawi
  • Nigeria
  • Sierra Leone
  • South Sudan
  • Zimbabwe


  • Afghanistan
  • Bangladesh
  • India
  • Myanmar

Regional programmes:

  • Middle East
  • Latin America & Caribbean

Fill in this form to share your feedback or complaint

This means we can send your complaint to your local office. 
Your details
If you would like to make your complaint anonymously, please feel free to leave your details blank. 
Please give as much detail as possible so that we can investigate and address your complaint. For Welsh speakers: Mae croeso ichi gyflwyno eich cwyn yn Gymraeg pe dymunech.
We will only use the information you have provided to administer your query and, where necessary, contact you with our response. Your data will be stored safely and securely on our system. We will not use any information you provide for marketing purposes and we will not share your information with any other organisation. For further details please see our privacy policy.

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Sensitive complaints: how we manage them

Sensitive complaints include serious concerns about fraud, corruption, or safeguarding abuses.

We treat sensitive feedback and complaints with the utmost seriousness and urgency.  If your feedback is sensitive and fits within these categories (or you suspect that it might), then please promptly report by email. 

Report a safeguarding case

To report a safeguarding issue, email us at

Report fraud or corruption

To report suspected fraud and corruption, email