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Terms and conditions

Terms and conditions for participation in the Closer Panel: the Christian Aid market research panel

The Christian Aid privacy policy is applicable and can be found here. This gives you more information on how Christian Aid uses your data and your rights with regard to data protection, so do take a look there too.

General terms and conditions
  • Participation in the panel is voluntary and Christian Aid employees are not eligible. 
  • To join our panel you must be at least 16 years of age. 
  • By participating in the panel, you agree to respect the intellectual copyright that may come with each survey, and so you agree not to reproduce, archive, copy, distribute, republish, upload, post or transmit in any way the materials/any portion of the materials you have access to from the surveys, or from your use of, or access to, the panel site including content, advertisements or software. 
  • If you post or send offensive, inappropriate or objectionable content, or otherwise engage in any disruptive behaviour, Christian Aid may terminate your participation in the panel. 
  • By signing up to the panel, you agree to accept these conditions. 
How does the Closer Panel work?

Each month, you will receive an email inviting you to take part in a new survey. Clicking on the link in the email will take you to the survey which is hosted on an external website.

You can take part in as many or as few surveys as you like – you do not need to join in every month unless you would like to. Every survey features a different topic, with a new set of questions depending on what the ‘hot topics’ are at that time.

You will also receive an email each month with a summary of findings from the previous survey, so that you can find out about the views of the rest of the panel and see how your input is helping Christian Aid.

What personal information do we collect?

When you sign up to participate in the panel, we will ask you for some personal information. This consists of information such as your name, email address (so we can contact you with the surveys), postal address, date of birth and gender, alongside other information about you (such as your past support for Christian Aid, or other hobbies and activities). 

You will also be asked to volunteer some sensitive information related to your religious beliefs and ethnic background. These questions are not mandatory, although it is helpful for us if you do include this information.

Your answers to these questions allow us to compare your answers to each monthly survey with the answers given by other members of the panel who are either similar to or different from you. Asking these questions when you first sign up means that we do not need to ask you lots of demographic questions each month.

We ask that you please keep your personal information up-to-date. If your personal details change over time, please contact us or call 020 7523 2493.

The monthly surveys may also ask you for other personal information, and you may be asked to provide or volunteer additional, sometimes sensitive information (eg about your political opinions or religious beliefs). We do not store that information alongside your profile; it’s only associated with that individual survey.

By entering your personal information, when you sign up and/or as part of individual surveys, you enable Christian Aid to carry out more meaningful market research analysis, to better understand your/our supporters’ views.

How we will use your personal information?

Your information will be used for administering the surveys, for analysis and statistical purposes. By signing up, you agree to allow Christian Aid to send you communications by email about information which is relevant to the panel that you have joined, for example, links to surveys, feedback on results, or updates on the panel.

When we analyse survey results, we remove identifying information and we will not trace responses back to you as a single panellist. You won’t ever be contacted by Christian Aid based on the answers you give to the Closer Panel surveys. The only exception to this is that from time to time we may ask you if you would like to be involved in further research on a particular topic; we will usually ask you to contact us directly to let us know that you’re interested rather than giving you a yes/no option within the survey, so that we have no need to link your survey answers back to your contact details. If you contact us following one of these requests, then we will of course get in touch with you about that.

The Closer Panel is run using survey software from a company called Toluna, so your personal information – and all your survey answers – are stored on their secure servers.  Where possible, we may make note of your participation in the panel on our internal supporter database, so that we know you support Christian Aid in this way (and don’t contact you to ask if you would like to take part!). None of your other personal information (eg contact details) or survey responses will be tracked back to your record on that database. We keep them separate.

Please note, this does mean that if you change your email address for your supporter panel profile, you will still need to contact us to update our primary supporter database. Likewise, if you wish to unsubscribe from the panel, you need to do this via the ‘unsubscribe’ link in the Closer Panel emails, as updating our main supporter database will not automatically update the Closer database.

We will never provide information on an individual panel member to an additional third party.

For more information about how Christian Aid uses your data, including more details about your rights relating to data protection, please see our privacy policy.

How much time will this take?

Each survey will vary in terms of time commitment and you will be given an estimated time when invited to participate each month.

Christian Aid will usually contact you via email three times per calendar month specifically for this panel. This includes an invitation to take part in the new survey, a reminder about the survey one week later, and a summary of findings from the previous month. The communications around the panel are not linked with other communications sent by Christian Aid, although we try to make sure that the timing does not clash with other important emails from Christian Aid.

What do I do if I do not want to participate any longer?

If you no longer wish to participate in the panel, you can opt-out at any time by unsubscribing from the panel.

This can be done by using the unsubscribe link in the emails you receive. Once you have unsubscribed from the panel you will not be able to log in and will not receive any further emails from the panel. Your responses to previous surveys will remain in the system, as sometimes it is important for us to compare the responses of the panel to different surveys.

If you have any queries or requests, please contact us or call 020 7523 2493.