'No cold-calling' areas
What are house to house collections?
House to house collections involve members of the church or local community delivering envelopes to homes in their local area and calling back to see if a homeowner would like to make a donation. Christian Aid has a special license that covers this activity and house to house collections have been a key way in which the church community has supported us in fundraising and raising awareness since their first inception during the 1950’s.
Over the years house to house collections have raised tens of millions of pounds for some of the poorest communities in the world each May. At over 60 years old, Christian Aid week is the longest running fundraising week in the UK for many supporters house to house collecting is an important part of their churches mission and outreach. If you are interested in joining a collection or finding out what’s happening in your area, please contact our friendly Central Supporter Engagement Team on firstname.lastname@example.org.
Do ‘no-cold-calling’ stickers apply to house to house collections?
Guidelines on ‘no-cold-calling stickers’ now apply to charity collections. Please do not knock on doors with stickers that say ‘no cold-calling’, ‘no fundraisers’, ‘no charities’ or similar, unless it’s the home of someone you know.
Which stickers apply?
You must not knock on doors with ‘no cold-calling’, ‘no doorstep callers’, ‘no calling without appointment’, ‘no charity fundraisers’ or other similar messages.
You may knock on doors with stickers displaying a more specific request (or targeting a particular group), for example: ‘no salespeople, traders or junk mail’, but any approach should be made with caution and sensitivity.
How does this relate to ‘no-cold-calling’ zones?
Many councils have designated certain areas as ‘cold-calling control zones’ or ‘no-cold-calling zones’. These should be identified with signs on walls and lampposts etc throughout the area.
Many local authorities have decided that charity collections are still allowed in these zones. Please check our list of councils and their policies. If your council isn’t on that list, try contacting them directly – let us know if they respond by emailing email@example.com.
If your local authority has confirmed that charities are exempt, you may collect as normal. Otherwise, please do not call in those zones and follow the guidance we’ve given on ‘no-cold-calling’ stickers. If you have any questions, ask your local Christian Aid office.
Can collectors still leave envelopes at a ‘no-cold-calling’ house?
Yes, you can post an envelope through the door of a ‘no-cold-calling’ house, as long as you don’t knock. We suggest including an address where they can leave the envelope if they choose to donate.
What if a supporter accidentally calls at a ‘no cold-calling’ house?
While all collectors should take care to look for a ‘no-cold-calling’ sticker before knocking, occasionally, these can genuinely be missed, especially if a sign or sticker is obscured or faded.
If a sticker is not seen and the resident reacts negatively as a consequence, please apologise, be respectful and leave immediately. You should also let your Christian Aid Week organiser know so that we can avoid collecting at that address in the future.