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Fundraising Standards Board (FRSB)

The Fundraising Standards Board

Christian Aid is a member of The Fundraising Standards Board (FRSB). The FRSB was set up in 2006 as a self-regulatory scheme for fundraisers in the UK.

Its purpose is to encourage best practice and standards in fundraising and to increase the confidence of the general public when giving to charity.

By displaying the FRSB logo on our donation pages, Christian Aid is demonstrating its commitment to the scheme which is backed up by an easy-to-use feedback procedure for members of the public wishing to contact the FRSB.

The FRSB Fundraising Promise

We Are Committed to High Standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise.

  • We comply with the law including those that apply to data protection, health and safety and the environment.

We Are Honest and Open

  • We tell the truth and do not exaggerate.

  • We do what we say we are going to do.

  • We answer all reasonable questions about our fundraising activities and costs.

We Are Clear

  • We are clear about who we are, what we do and how your gift is used.

  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.

  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We Are Respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries.

  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.

  • If you tell us that you don’t want us to contact you in a particular way we will not do so.

We Are Fair and Reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.

  • We take care not to cause unreasonable nuisance or disruption.

We Are Accountable

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

Visit the FRSB website:www.frsb.org.uk


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